Our 3 Steps customer to happiness
We follow a simple 3 steps to happiness approach which we have found to be quite effective when engaging with our customers. Setting the right expectation upfront provides a level playing field for engagement.
UNDERSTAND what your pain points are, acknowledge your objectives and propose an acceptable solution.
DELIVER your accepted solution within the bounds agreed to within a defined period.
FOLLOW UP to confirm that you are happy with the solution provided and that the DELIVERY of the agreed service(s) was acceptable.