Ring multiple extensions concurrently as a group in various ways like a round robin.
Keep your calls for archiving and future reference.
Route calls based on the date and time of day. ie. Office Hours vs After Hours call routing.
Save voice mail and forward the recorded message as an email attachment.
Have multiple extensions sharing the same number and free internal calls.
Having multiple inbound numbers directly routed to an extension, queue, group, IVR or shared.
Automation of call routing based on customer selections made to various queues.
Place your callers in a holding pattern while they wait for you.
Play an announcement first to the caller before anything else takes place such as a welcome message.