RING GROUPS
Ring multiple extensions concurrently as a group in various ways like a round robin.
CALL RECORDING
Keep your calls for archiving and future reference.
TIME CONDITIONS
Route calls based on the date and time of day. ie. Office Hours vs After Hours call routing.
VOICE MAIL
Save voice mail and forward the recorded message as an email attachment.
EXTENSIONS
Have multiple extensions sharing the same number and free internal calls.
DDI NUMBERS
Having multiple inbound numbers directly routed to an extension, queue, group, IVR or shared.
IVR
Automation of call routing based on customer selections made to various queues.
QUEUES
Place your callers in a holding pattern while they wait for you.
ANNOUNCEMENTS
Play an announcement first to the caller before anything else takes place such as a welcome message.