VoIP SIP Trunk
A SIP trunk is the VoIP equivalent of the traditional analogue, basic (BRI) or primary (PRI) rate telephony service.
Hosted Switchboard
Buying and maintaining a traditional switchboard or PBX service is an expensive exercise.
VoIP SIP Line
A VoIP Line is a direct line service used together with a VoIP telephone (desktop/cordless) or phone adapter (ATA).
Business VoIP Solutions
Our range of Business VoIP Solutions will not only reduce costs. They will also give you the necessary time to focus on solving problems that you are passionate about. Moreover, we understand that as a business leader you are personally responsible for four or more areas of the business.
Namely finance, human resources, customer service, and operations. We understand that this is the reality of being an entrepreneur and as such have designed a suite of solutions that will assist you in managing, not only your business telephony but will also add value to multiple areas of your business. Best of all, our solutions will scale as your business grows.
So, how can we help you?
Are you looking for a switchboard solution that is easy to implement, has a low barrier to entry and can provide you with state of the art functionality? Choose a Hosted Switchboard.
Do you already have a VoIP PBX but need an alternative provider who offers a premium quality service at an affordable rate? Consider a SIP Trunking solution.
Your business is still growing and you don’t need a switchboard solution just yet? Start off with a VoIP Line and simply upgrade when the time is right.
Notable touch points we assist with to help you get more value for your money.
SAVE
Save up to 50% on your monthly call charges due to competitive local, national, mobile and international rates.
CONTRACT
No need for lengthy contracts, sign-up on a month to month contract with speedy setup times.
PLANS
Billing and call rate packages are simple to understand. There are just 2 plans to consider subscribing to, easy enough.
HELP
Receive free and fast remote support. Divert calls quickly and easily in case of a connectivity or power failure.
Choose your plan
Package 1 is ideal for companies whose users make long calls. Companies that sell solutions or services would benefit from the lower VoIP call rates charged.
Package 2 would suit the needs of companies whose agents make shorter calls, such as Security companies or Call Centres. The rates are slightly higher than those of Package 1 but the per second billing will, however, bring down your overall call costs.
Hosted or Onsite Switchboard?
In the voice market, there are predominately two types of Switchboard options. Hosted in the cloud (3rd party datacentre) or locally onsite at your business premises. Here are a few differences between the two options available to you.
HOSTED SWITCHBOARD
> Lower upfront costs for device hardware
> Can be accessed remotely with ease
> Extended features may come at an additional cost
> No maintenance costs as upgrades are included
> Simple to extend the required resources such as extensions
> Each remote extension will require more Internet bandwidth
ONSITE SWITCHBOARD
> Higher upfront device hardware costs
> Requires some network knowledge (firewall, router)
> Hardware requires maintenance and management
> Hardware may have limitations on its expansion possibilities
> Limited Internet bandwidth required
Hosted Switchboard Features
RING GROUPS
Ring multiple extensions concurrently as a group in various ways like round robin.
VOICE MAIL
Save voice mail and forward the recorded message as an email attachment.
IVR
Automation of call routing based on customer selections made to various queues.
CALL RECORDING
Keep your calls for archiving and future reference.
EXTENSIONS
Have multiple extensions sharing the same number and free internal calls.
QUEUES
Place your callers in a holding pattern while they wait for you.
TIME CONDITIONS
Route calls based on the date and time of day. ie. Office Hours vs After Hours call routing.
DDI NUMBERS
Having multiple inbound numbers directly routed to an extension, queue, group, IVR or shared.
ANNOUNCEMENTS
Play an announcement first to the caller before anything else takes place such as a welcome message.
Hardware Options Available
We supply various handset and wireless phone options with reception expansion modules if required. Conference phones, Fax/Phone adapters and headsets are also available.
SoftPhone Options
If you don’t want a handset or prefer to be more mobile, the following softphones may be an alternative option to consider. One thing to note is that its very depending on the quality of your internet connection over WiFi, or 3G/LTE.
